Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway

Payments received from your Customers/Sub-Resellers, through the PayPal Standard Checkout Payment Gateway, may not get immediately credited in their Control Panel. Such transactions would show up as AuthPending in your Reseller Control Panel. This maybe due to any of the following reasons:

  • The Customer/Sub-Reseller's PayPal Account is Unverified - PayPal classifies its users as either Verified or Unverified. All PayPal members are urged by PayPal to confirm their Account ownership and Verify their PayPal Accounts, to make the process of sending and receiving funds more secure.

    As a Helper4Web.com Reseller, the system allows you to decide whether funds received from Unverified PayPal members should get automatically credited in your Customer/Sub-Reseller's Control Panel or not. Upon turning on this setting in your Reseller Control Panel, the system will require you to manually accept/decline all payments from Unverified PayPal members.

    Follow the steps mentioned below to enable this feature:

    1. Login to your Reseller Control Panel. 1.

    2. In the Menu, point to Settings -> Finance & Billing -> Payment Gateway -> and click List / Add.

    3. Click the Manage button next to your PayPal Standard Checkout Gateway and on the next page, click Modify.

    4. Here, select the Manually Review and Approve any Unverified PayPal Transaction? check box and click the Submit button.

    Once you have turned on this feature, then you would have to manually approve/decline all Unverified Members payments. Ideally, you would want to manually approve transactions of only those (Unverified) Customers/Sub-Resellers with whom you have either done business before or whose credibility has been verified though either telephone or email. It is recommended that you urge your Customers/Sub-Resellers to verify their Accounts with PayPal, so that funds automatically get credited in their Account and there is no delay in verifying their authenticity.

    Note

    If a PayPal Standard Checkout transaction is on AuthPending due to your Customers/Sub-Reseller's PayPal Account being Unverified, the system would display the following reason in the Paymentgateway Transaction's Details view in your Reseller Control Panel:

    This transaction is awaiting your manual review, since your Customer/Sub-Reseller's Status at PayPal is Unverified. You need to confirm the credibility of these Customers/Sub-Resellers, before accepting their funds.

  • The Customer/Sub-Reseller has modified the Payee Email Address while transacting - When your Customer/Sub-Reseller chooses to pay you through the PayPal Standard Checkout Payment Gateway, he is redirected to PayPal's website with certain transaction-related details along with your PayPal Primary Username (Payee Email Address). Once the payment completes at PayPal's website, your Customer/Sub-Reseller is redirected to his/her respective Control Panel with a few more details of this particular transaction.

    In the event that your Customer/Sub-Reseller tries to modify the Payee Email Address before he/she is redirected to his/her respective Control Panel, the system will not automatically credit that Customer/Sub-Reseller's Account and keep the status of that transaction as AuthPending.

    You are advised to manually review such transactions and confirm whether your PayPal Account has been credited for the said transactions, before manually approving/declining them in the system.

    Note

    If a PayPal Standard Checkout transaction is on AuthPending due to your Customers/Sub-Reseller having modified the Payee email address at PayPal, the system would display the following reason in the Paymentgateway Transaction's Details view in your Reseller Control Panel:

    Transaction awaiting manual review, since the Customer/Sub-Reseller has modified the Payee PayPal email address while transacting. This implies that you may not have received these funds.

  • Your Primary PayPal Username [Email Address] mentioned in the system differs from the one mentioned in your PayPal Business or Premier Account's Profile - The PayPal Username [Email Address] submitted by yourself in the PayPal Standard Checkout integration interface in the system needs to be the same as your Primary Email Address in your PayPal Account. If there is a difference in these (Email Addresses), your Customer/Sub-Reseller's transactions would continue to show as AuthPending in the system.

  • The Language Encoding in your PayPal Account is not set as UTF-8 - You need to ensure that the language encoding within your PayPal Business or Premier Account's Profile is set to UTF-8, or else your Customers/Sub-Resellers transactions would not complete automatically.

  • Status of the transaction at PayPal is unknown - The system is unable to determine status of the transaction at PayPal, on account of PayPal not returning the transaction status as Completed, Failed or Declined. Status of such transactions is set to AuthPending under the system.

    You are advised to manually review such transactions and confirm whether your PayPal Account has been credited for the said transactions, before manually approving/declining them in the system.

    Note

    If a PayPal Standard Checkout transaction is on AuthPending on account of PayPal not returning the transaction status as Completed, Failed or Declined, the system would display the following reason in the Paymentgateway Transaction's Details view in your Reseller Control Panel:

    The Status of this transaction at PayPal is unknown. It is recommended that you Approve this transaction only after verifying payment at PayPal.

  • You have configured your PayPal Account to collect tax - You have set up Sales Tax rate from within your PayPal Account, from the My Account -> Profile -> Selling Preferences -> Regional/Sales Tax menu, for tax collection. When a Customer/Sub-Reseller is directed to PayPal from our Server during a Payment transaction, PayPal adds a tax amount over and above the Invoice amount. Thus, the Transaction amount (returned to our Server from PayPal) would differ from the Invoice amount. Such transactions would continue to show as AuthPending in the system.

    You are advised to manually review such transactions and approve/decline them in the system.

    Note
    • If a PayPal Standard Checkout transaction is on AuthPending due to difference in the amount returned by PayPal to our Server and the Invoice amount, the system would display the following reason in the Paymentgateway Transaction's Details view in your Reseller Control Panel:

      This transaction is awaiting your manual review, as the amount returned by PayPal differs from the amount that should have been charged to your Customer/Sub-Reseller.

    • In case you wish to collect tax from your Customers/Sub-Resellers, we advise you to configure a Tax rule from within your Reseller Control Panel under Helper4Web.com, rather than from within your PayPal Account. In this way, the Invoice amount would already include the tax amount and the Transaction amount (returned to our Server from PayPal) will be the same as the Invoice amount.