Setting your Billing, Sales, Support and Abuse Desk Contact Information

The system interacts with all its users in various ways. There is an e-mail sent for EVERY kind of activity performed by you or your Sub-Resellers/Customers in order to keep you informed of all steps. Every e-mail sent to your Sub-Reseller/Customer, however, is sent transparently from YOUR e-mail address. Helper4Web.com Name/Address is not mentioned anywhere in this process.

There are various information that you can customise to better facilitate all communication with the Sub-Reseller/Customer. Follow the steps below to customise these settings:

  1. Login to your Reseller Control Panel. 1

  2. Click the icon at the top right corner of the page and then click Contact Information.

  3. Modify all the information in the form to suit your needs. All the fields in the form are explained below:

    Billing Information

    • Billing Contact E-mail Address and From Name: This e-mail address is crucial and important. This is the e-mail address where we will send all billing notifications to you. For instance, if your Funds fall below the threshold level, you will be sent an email to this e-mail address. Additionally, all correspondence to your Sub-Resellers/Customers about billing matters such as payments received from them, etc. will be sent to them from this e-mail address, using the Email Address From Name if specified. A typical billing email address could be billing@yourcompany.com and the Email Address From Name could be YourCompany Billing Dept.

    • Other Billing Contact Information (Tel./Fax): This is information about the Person/Contact who handles all billing matters with respect to your company. This information is displayed to a Sub-Reseller/Customer, in case the Sub-Reseller/Customer needs to contact someone from your Billing Department.

    • Billing E-mail Signature: Enter your Billing Team's e-mail signature in this field to customise all e-mails sent to your Sub-Resellers/Customers. Any email sent to your Sub-Resellers/Customers about any billing matters will contain this signature as it is.

    Sales Information

    • Sales Contact E-mail Address and From Name: This is the e-mail address where we will send all sales notifications to you. For instance, any Sub-Reseller/Customer places an order on your website, an e-mail will be sent to this Username [e-mail address]. Additionally, all correspondence to your Sub-Resellers/Customers about sales matters such as Orders placed by them, Renewal Reminders, etc. will be sent to them from this e-mail address, using the Email Address From Name if specified. A typical sales email address could be sales@yourcompany.com and the Email Address From Name could be YourCompany Sales Dept.

    • Sales E-mail Signature: Enter your Sales Team's e-mail signature in this field to customise all e-mails sent to your Sub-Resellers/Customers. Any email sent to your Sub-Resellers/Customers about any sales matters will contain this signature as it is.

    Support Information

    • Technical Support E-mail Address: It is compulsory for you to provide your Technical Support E-mail Address, so that your Sub-Resellers and Customers can contact you in case of such issues. This email address or the Tech Support URL below is displayed to your Customers/Sub-Resellers at various places such as in the menu, in any error message, etc.

    • Technical Support URL: Incase you have a Technical Support URL which you wish your Customers/Sub-Resellers to visit for any support they wish to request from you then specify this URL here. This setting overrides the Tech Support Email Address, i.e., if you specify a Tech Support URL we will never display the Tech Support Email Address to your Customers/Sub-Resellers. We will only display the Tech Support URL. This can help if you have a web based support ticketing system and wish your Customers/Sub-Resellers to only use that while requesting Support.

    Abuse Desk Information

    • Abuse Desk Email Address and From Name: It is compulsory for you to specify your Abuse Desk E-mail Address, so that all SPAM complaints regarding Domain Names Registered through your Customers can be sent to you at this Email Address. Additionally, the mails sent using the SPAM Processing Tool would be sent using this E-mail Address and From Name.

      Additional Information

      Spam Processing Tool

    • Abuse Desk Signature: Enter your Abuse Desk's e-mail signature in this field to customise all e-mails sent to your Sub-Resellers/Customers. Any email sent to your Sub-Resellers/Customers about any Abuse Desk matters will contain this signature as it is.

Note

The SuperSite displays your Contact Information to your Customers. This data is downloaded to your SuperSite from your Control Panel and cached (stored) on the SuperSite Server. Hence, you would need to refresh the cache of your SuperSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Reseller Branding.

Additional Information

SuperSite